SHEA PROPERTIES’ APARTMENT PORTFOLIO NAMED SUPERIOR BY SATISFACTS IN 2008 NATIONAL PROPERTY AND PORTFOLIO AWARDS
Posted by Emily Moholick on Tue, Mar 24, 2009
FOR IMMEDIATE RELEASE
Contact: Jessica Spaulding Thompson
Amies Communications
949-863-1910 ext 22
PROVING ITS COMMITMENT TO RESIDENT SATISFACTION, SHEA PROPERTIES' APARTMENT PORTFOLIO NAMED SUPERIOR BY SATISFACTS IN 2008 NATIONAL PROPERTY AND PORTFOLIO AWARDS
- "Top Five" Award Recognition Marks Shea Apartment Communities' Fifth Year in Receiving Superior Ranking From SatisFacts in its National Survey
ALISO VIEJO, CA (March 24, 2009)-Shea Properties, a leading real estate development and investment company headquartered in Aliso Viejo, Calif., received a Superior Portfolio Score by SatisFacts Research LLC, the multifamily industry's premier resident satisfaction research provider and leading authority on resident retention. Each year, SatisFacts surveys tens of thousands of apartment residents nationwide. Shea was one of only 15 companies in the nation to be named Superior as part of SatisFacts 2008 National Property and Portfolio Awards. SatisFacts also named Shea one of the "Top Five" companies receiving its Superior ranking. The recognition marks the fifth year in a row that Shea's apartment portfolio has achieved a superior score and received a National Award from SatisFacts.
SatisFacts uses a five-point satisfaction rating system focused on surveying how residents feel about their living environment and service. The firm conducted a random sampling and telephone methodology as part of its resident satisfaction survey of residents living in Shea's apartment communities. Shea currently owns and manages over 7,000 apartment units in California.
"We're committed to providing the highest quality living environments. Award programs and resident surveys are an important part of how we operate. We find a number of new residents choose our properties because of the award recognitions that we've received," said Steve Gilmore, Senior Vice President of Shea Apartment Communities. "Being recognized for achieving a superior level of service is rewarding for us and for our residents."
According to Andrea Taylor, Director of Learning for Shea Apartment Communities, receiving surveys is just the starting point of identifying solutions to issues impacting resident satisfaction. Once the team receives the surveys, they roll out focused action plans. This includes: training leasing and service staff on courses such as customer service and resident retention; hands-on service maintenance training programs; measurement and monitoring performance through resident move-in surveys.
"Ultimately the findings from these surveys are used to help drive changes that continue to improve resident satisfaction. It's all about our commitment to providing the best possible living environment," added Taylor.
About Shea Properties (www.sheaproperties.com)
Shea Properties is a leading investment real estate company headquartered in Aliso Viejo, CA. During the last 25 years, Shea Properties' operating revenues have grown from less than $17 million in 1984 to more than $221 million for 2008. During that same time, the value of the Shea Properties' portfolio grew from $150 million to $2.5 billion with an additional $3.5 billion expected to stabilize in the next few years. As a leading investment real estate company, Shea Properties currently owns and operates more than 7,000 apartment units and over 5.5 million square feet of commercial real estate in California, Arizona and Colorado. Another 10 million square feet of office, industrial and retail space and 2,500 apartment units are in the development pipeline in California, Colorado and Arizona. In concert with sister company, Shea Homes, the nation's largest private home builder, Shea Properties offers a range of capabilities matched by few other developers in the industry.